Failed To Attend / Short Notice Cancellation Policy / Booking Policy
Our ‘failed to attend’ and ‘short notice cancellation’ policy
DPAS Scheme:
If you fail to attend or cancel within the 24 hours’ notice period, you have effectively used up one of your allocated plan appointments. Therefore, if you wish to rebook a failed to attend appointment or a short notice cancellation appointment, there will be a charge of £50.00 for re-arranging the appointment.
We do recommend that patients are seen on a regular 6 monthly basis to assess and maintain dental health. However, if you would rather wait until your next routine appointment, there will not be a charge, as no extra surgery time is being used.
Private pay as you go routine examination appointment / Private pay as you go emergency appointment:
When booking a private pay as you go appointment we will take the payment of the appointment when arranging the appropriate appointment. You will be advised we require 24 hours notice of cancellation of an appointment, if you cancel within 24 hours notice or you fail to attend the appointment the payment for arranging the appointment is non refundable.
Treatment appointments:
For routine dental treatment appointments (extractions, fillings, hygienist etc) we require 24 hours notice of cancellation, if you cancel your appointment within 24 hours notice or fail to attend the appointment a £50.00 charge will apply.
Endodontic Clinic Booking Policy
A £100.00 assessment fee is taken on the day of endodontic assessment and a £200.00 deposit is payable at the time of arranging an endodontic treatment appointment. The payment secures the booking and is non-refundable if:
- The appointment is cancelled or re-booked within 48 hours of the scheduled appointment.
- Attending late for the scheduled appointment (15 minutes maximum)
- Failure to attend the scheduled appointment
Implant Clinic Booking Policy
A £150.00 assessment fee is payable at the time of arranging an implant assessment appointment. The payement secures the booking and is non-refundable if:
- The appointment is cancelled or re-booked within 48 hours of the scheduled appointment.
- Attending late for the scheduled appointment (15 minutes maximum)
- Failure to attend the scheduled appointment
Periodontology Clinic Booking Policy
A £200.00 periodontology assessment fee is taken at the time of arranging the assessment appointment. The payment secures the booking and is non-refundable if:
- The appointment is cancelled or re-booked within 48 hours of the scheduled appointment.
- Attending late for the scheduled appointment (15 minutes maximum)
- Failure to attend the scheduled appointment
Sedation Clinic Booking Policy
A £100.00 assessment fee is taken on the day of assessment and all treatment charges must be paid prior to the sedation treatment appointment. The treatment charge is non-refundable if:
- The appointment is cancelled or re-booked within 48 hours of the scheduled appointment.
- Attending late for the scheduled appointment (15 minutes maximum)
- Failure to attend the scheduled appointment
Bedlingtonshire Dental Practice Cancelling Appointments
We will only cancel or re-arrange your appointment in unavoidable circumstances. In the circumstance we have to cancel/rearrange your appointment we will make every reasonable effort to give you as much notice as possible and we apologise for any inconvenience this may cause. If you have paid a deposit this will automatically be added to your re-arranged appointment.